Horeca Feedback

Hello there! We are excited to hear about your experience working with our coffee & tea. Your feedback is incredibly important to us, as it helps us to continually improve and provide the highest quality products and services.

This feedback form is a great opportunity for you to share your thoughts on our service, deliveries, on specific products, other needs that you have and on our collaboration overall. Please be honest and detailed in your responses, as they will be used to further develop our working system, as to immediately enhance our partnership with you!

Thank you in advance for taking the time to complete this feedback form. We appreciate your insight and are eager to hear your thoughts!

Company name

Are you happy with our overall service that we provide you?

Are you pleased with the delivery service of your orders?

Are you pleased with the delivery times of your orders?

What do you think about the communication with us? Does it run smoothly? Do we provide you with the answers on your questions in time?

If you have a complete set-up with us (coffee machine, grinder,...): are you pleased with the amount of 3 technical controles each year?

If you have a complete set-up with us (coffee machine, grinder,...): are you pleased with the execution of these technical controles?

Is there any feedback you want to share with us about our service? Or anything you would like to specify regarding the questions in this section?

Which espresso roast do you work with?

Are you happy with your coffee on espresso?

Do you have our filter coffee? Which one?

Are you happy with your filter coffee?

Do you work with our decaf coffee?

Are you happy with your decaf coffee?

Are you happy with the options in our Horeca coffee selection?

Are you pleased with the packaging of our coffees?

Is there any feedback you want to share with us about this product (coffee)? Or anything you would like to specify regarding the questions in this section?

Are you happy with the options in our Horeca tea selection?

Are you pleased with the packaging of our tea for Horeca?

Are there any teas that lack in our selection for you?

Is there any feedback you want to share with us about this product (tea)? Or anything you would like to specify regarding the questions in this section?

Are you happy with the options in our Horeca assortment of accessories?

Are there any accessories that lack in our assortment for you?

Is there any feedback you want to share with us about our accessories? Or anything you would like to specify regarding the questions in this section?

If you have a complete set-up with us (coffee machine, grinder,...): are you pleased with the amount of 1 workshop each year for you and your employees?

If you have a complete set-up with us (coffee machine, grinder,...): are you pleased with the content and execution of this workshop?

Did you know we offer additional workshops on cupping, roasting, tea, and much more and at a advantageous price for our Horeca customers?

What additional workshops would you be interested in? Check the boxes of the workshops you would like!

Are there other workshops on your mind that you would like us to offer?

Is there any feedback you want to share with us about our workshops? Or anything you would like to specify regarding the questions in this section?